The New Smile Blog Image
The New Smile

Posted by    |   July 17th, 2020

As the country has reopened after lock down, we have heard the term, ‘’new normal’’ countless times. This week, the government have confirmed that mask wearing in store environments will be needed to help fight the spread of Covid 19. We here at Customer Perceptions are looking at how staff […]

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store reopening
The Great Re-Opening Part 1: Retail

Posted by    |   July 8th, 2020

At the beginning of lockdown, way back in mid-March, many of us held the belief that the crisis would pass before long and normal life would resume sooner rather than later. As days turned into weeks and weeks turned into months, thoughts of the ‘new normal’ set in and ‘living […]

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Online Shopping
Online Shopping in the Covid Era

Posted by    |   June 4th, 2020

How do consumers feel about online vs local shopping post-lockdown? Since the beginning of the COVID-19 era, we have all been adjusting to changes in our daily lives that would have seemed unthinkable just a couple of months ago. In many areas, technology has given us salvation with streaming services […]

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Life After Lockdown – Part 3: Health & Wellness

Posted by    |   May 21st, 2020

In the final part of our Life After Lockdown series, we look at the impact of Covid-19 on businesses operating in the health and wellness sector, as well as how people view the future of the workplace as we leave lockdown.    Health & Wellbeing More than three-quarters of respondents […]

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Life After Lockdown – Part 1: Retail

Posted by    |   May 8th, 2020

In our previous survey (Life In Lockdown), we looked at just how much life had changed in the two weeks that followed the lockdown. As we begin a third month in lockdown, life as we knew it prior to March 12th seems almost impossible to comprehend just two months on. […]

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Zoom Meeeting
Life in Lockdown – How Much Can Things Really Change in Two Weeks?

Posted by    |   April 24th, 2020

Since the public health measures were brought in last month, we have all experienced significant changes to our daily lives. From the initial closure of schools and colleges to the subsequent closure of bars, restaurants and many other workplaces to the social distancing measures in place in the supermarkets and […]

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1,000,000 Mystery Shops
One Million Mystery Shops

Posted by    |   July 29th, 2019

By – Susan Reilly, Head of Sales and Marketing   Customer Perceptions, having been in existence for almost a quarter of a century now, have completed over one million customer satisfaction/feedback assessments in this time. What does having one million pieces of feedback mean? It means we can pull together […]

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You name it, we can do it.
You name it, we can do it!

Posted by    |   June 17th, 2019

By – Megan Clarke, Client Account Manager.   Mystery shopping can offer an endless range of unimaginable insights.  So, before you come to the conclusion that mystery shopping provides limited information, let’s take a look at some of the more unique projects we have carried out. Aside from the more […]

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