Unlock the Secret to CX with Mystery Shopping
Enhance your CX with our Mystery Shopping Services. We’ll map out your customer journey, enabling you to benchmark and improve your business performance, reduce churn, increase sales, and enhance customer loyalty.
Benefits of Mystery Shopping
- Measure customer experience
- Improve employee performance
- Increase sales and revenue
- Stay competitive in the market
- Gain valuable insights into customer behavior and preferences
- Ensure brand consistency across locations and franchises
- Drive business growth and success
Why Customer Perceptions?
- We work closely with our clients to design tailored programs that meet their unique business needs.
- With over 25 years of experience, we are the leading experts in delivering high-quality mystery shopping programs across Ireland and the UK and all industries.
- Our dedicated Account Managers and user-friendly dashboards provide you with key insights into your business performance without the hassle of heavy lifting.
Trusted By
Instore Mystery Shopping
Get invaluable insights into your customer’s on-site experience with our bespoke Mystery Shopping Programme. Measure their experience through their eyes and gain valuable feedback.
Competitor Mystery Shopping
Get a competitive edge with detailed and up-to-date feedback on your competitors’ performance. Benchmark yourself against them and gain invaluable information on their sales process, pricing, strengths, and weaknesses.
Website Mystery Shopping
Improve your customers’ online journey on your website by gaining insight into their perspective with our website mystery shopping services. Use the information to enhance the user experience by analysing data such as usability, ease of finding information, page flow, accuracy of the information, ease of online purchase and much more.
Telephone Mystery Shopping
Measure the quality of customer service delivered by your staff during phone calls with your customers. Our phone mystery shopping programmes can use audio recording equipment to easily monitor and improve the customer experience, staff member performance, processes, and call handling procedures. This ensures you are monitoring the customer journey across all channels.
Get in contact today to see how Customer Perceptions can transform your customer experience
