Face to Face Survey
Uncover the why behind your customer behavior with our expert-led face-to-face surveys. Our trained interviewers conduct in-person conversations, capturing rich, nuanced feedback that online surveys miss. Gain deeper insights, understand unspoken needs, and make data-driven decisions to improve customer satisfaction and drive business growth. Request a free consultation today!
Benefits of Face to Face Surveys
- Real-World Data.
- Diverse Demographics.
- Immediate Feedback.
- Cost-Effective.
- High Response Rates.
- Measure Public Opinion.
- Build Customer Relationships.
- Gather invaluable feedback across various topics, such as Product Development, Brand Awareness, Competitor Analysis, Customer Satisfaction and Target Marketing.
Why Customer Perceptions?
- We work closely with our clients to design tailored programs that meet their unique business needs.
- Almost 30 years of experience, we are the leading experts in delivering high-quality survey programs across Ireland and the UK and all industries.
- Our dedicated Account Managers and user-friendly dashboards provide you with key insights into your business performance without the hassle of heavy lifting.
Trusted By
General Public Surveys
Audience: This Face to Face survey targets a wide diverse audience, often including individuals who may or may not have any direct connection to your business.
Purpose: It is typically conducted to gauge public opinion, collect demographic data, assess brand awareness or understand broader market trends.
Use Cases: Public opinion polls, market research, political polling and assessing social issues are common applications.
Benefits: Provides a broad perspective, helps in understanding public sentiment and can guide decisions related to public relations, marketing or social issues.
Customers/Clients Surveys
Audience: This Face to Face survey is directed at individuals who have already engaged with your business, such as customers or clients.
Purpose: The primary aim is to gather feedback on their experiences with your products, services or business processes.
Use Cases: Customer satisfaction surveys, post-purchase feedback, service quality assessment and loyalty programs are examples.
Benefits: Offers insights into the specific needs and preferences of your existing customer base, helps in improving customer experiences and can enhance customer retention.
Competitor Survey
Audience: These Face to Face surveys are often conducted among individuals who are or have been customers of your competitors.
Purpose: The main objective is to understand how your offerings compare to those of your competitors and identify areas for improvement.
Use Cases: Comparative product or service assessments, identifying competitive advantages and market positioning analysis.
Benefits: Provides insights into the strengths and weaknesses of your competitors, helps in positioning your business more effectively in the market and guides product or service development.
Get in contact today to see how Face to Face Surveys can transform your customer experience
