the customer experience experts
About us
Find out more about our history, the drive behind our work and our successful track record, spanning over 27 years, in delivering high-quality, innovative research solutions to some of Ireland’s largest companies, across all industries and sectors.
OUR MISSION STATEMENT
Since 1995, our mission statement has been:
"Dedicated to improving the business performance of our clients."
Our story
Believe it or not, when we started back in 1995, we thought we had invented mystery shopping! Although the concept of mystery shopping has been around since the 1940s, it was relatively new to Ireland at the time.
Back then, mystery shopping was mainly used to monitor the integrity of employees. We have come a long way since those days and our suite of bespoke and innovative research solutions are now focused entirely on improving the customer experience, gathering consumer insights, auditing businesses and enhancing the success of our clients.
We started out small, with a handful of clients and about 250 field researchers (most of whom were our friends and relatives!)
Since those early days, we have gone from strength to strength. Our team has grown from 1 in 1995 to 22 today. Our client base now covers every industry and businesses of all sizes and types and our field researcher base has grown to over 10,000!
Our success
With over 100 years’ combined experience, we’re experts in designing tailored research solutions to cater for our clients’ needs.
Our success and reputation are simply down to the fact that we care about what we do. This passion drives quality in what we deliver and is why clients want to continue working with us.
GlobalLy Recognised
We're international!
Customer Perceptions currently operate throughout the Republic of Ireland and Northern Ireland. We also currently conduct field research in the UK, Abu Dhabi, Dubai, New Zealand and Pakistan through our partner companies.
Meet the Team
THE GUYS BEHIND THE MAGIC
AIDAN HARTE
EMMA HARTE
LYNN CARR
nikki campbell
SUSAN REILLY
RONAN CASSIDY
Joanne Lynch
Samantha Gray
lucille shankland
Colm Clarke
Jenny Martin
Rosemary mckeever
Justine King
Rachel Commins
Kieran Pickering
Ciaran Rabbitte
daryl mcdonagh
Morgan Purcell
cian brodigan
Brian Millar
hannah gonnelly
Meet the FIELD RESEARCHERS
The guys making it happen
10,000+
Shoppers
