The Customer experience experts

At Customer Perceptions, we are proud leaders in delivering tailored market research solutions. With 30 years of experience, we empower our clients to elevate customer experience, gain a competitive edge, increase retention, monitor performance standards, and ultimately drive sales and revenue growth.

Operating across Ireland, the UK, and internationally, we partner with businesses of all sizes and sectors to measure customer experience, gather actionable consumer insights, and conduct comprehensive audits that support strategic decision-making.

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our Clients

I want to...

Determine how well your company is performing by comparing the results of initiatives to objectives, and evaluate to what extent your targets were met. Measure the customer journey from start to finish.

Gain invaluable insight into consumer attitudes, opinions, behaviours, wants and needs.

Audit your standards, policies, procedures, training, management and regulatory compliance using our state-of-the-art auditing software and our experienced base of trained auditors nationwide.

why choose us?

our experience

We have a formidable track record, spanning over 27 years, in delivering tailored research projects to our clients in every industry.

our expertise

Our team are experts in delivering bespoke research solutions and have over 100 years' combined experience in our field.

partnership approach

We pride ourselves on our partnership approach. We are there every step of the way and adapt our solutions to suit your changing business needs.

HIGHLY TRAINED field researchers

Our field researchers are the essence of our successful programmes. We have over 10,000 experienced and trained field researchers, the largest base in Ireland.

accreditations

We are ISO 9001:2015 certified, members of the Mystery Shopping Provider Association Europe and a Retail Excellence Ireland Strategic Partner.

locally based, internationally renowned!

We are a wholly Irish-owned company. However, we have a wide reach, working in Ireland, the UK and internationally.

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