You name it, we can do it.
You name it, we can do it!

Posted by    |   June 17th, 2019

By – Megan Clarke, Client Account Manager.   Mystery shopping can offer an endless range of unimaginable insights.  So, before you come to the conclusion that mystery shopping provides limited information, let’s take a look at some of the more unique projects we have carried out. Aside from the more […]

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Valentines Customers
Loving Your Customers on Valentine’s Day

Posted by    |   February 9th, 2015

What Your Customers Want on Valentine’s. For the hospitality and retail industries, February 14th – Valentine’s Day – is one of the most important single days of the year. Your restaurant should be crowded, flowers and chocolates should be marching out of your shop. But how should you maximise the […]

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Customer business
Your Customers’ Moments of Truth- Guiding Them Through

Posted by    |   January 26th, 2015

A customer’s “Moment of Truth” is the crucial moment at each step of their dealings with your organisation, so a customer might have several Moments of Truth before they enter your premises, make a purchase or decide to return again! Have some of your managers, staff or even a few […]

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Achieving Goals
Goals and Achieving Them! 4 Simple Steps to Improve Your Business Performance

Posted by    |   January 19th, 2015

What goals have you put in place for your business to achieve this year? In these competitive times, the everyday activity of your business can become all-consuming. As you know, simply supplying your product or service to your customers requires a huge effort of planning and activity. With that in […]

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boomerang customers comeback kings
Making Your Customers Comeback Kings!

Posted by    |   January 12th, 2015

Most businesses spend a lot of time trying to attract new customers. Advertising, promotions, social media – you’re probably doing it all. It’s necessary, of course, and no organisation should neglect trying to attract new customers who might be interested in doing business with them. Here’s what they might be missing, […]

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