Measure your Customer Experience
SOCIAL MEDIA MONITORING
It’s vital that your business listens to what your online audience has to say about you, your competitors and the market. Social Media Monitoring gathers all online company reviews on one platform, allowing you to centralise your business’ social media presence and channels.
Uses of Social Media Monitoring:
- Achieve social business intelligence.
- Access specific and measurable results for your online presence.
- Streamlines the process of responding to online reviews.
- Get to know your customers and improve your marketing strategy.
- Get a competitive edge and competitive intelligence.
- Analyse social media at a company, regional and individual location level.
- Enforces and guides social media best practices.
- Cost-effective.
The Benefits
our expertise/partnership approach
We have a strong track record, spanning over decades, of working in partnership with our clients to design Social Media Monitoring tailored to their business needs.
never miss an online review again
Social Media Monitoring centralises all of your online reviews and channels on one platform, ensuring you never miss an online review again!
dedicated account manager
Our team of skilled Account Managers do the heavy lifting for you. Your Account Manager will be dedicated to delivering you with key insights into your social media presence & channels.
flexibility
We understand that your business requirements may change from time to time. Our programmes are flexible & can be adapted to reflect these changes.
User-friendly dashboards
Our branded, tailored dashboards provide you with insights into your results & performance in a clear, concise & user-friendly manner.
Insights from Social Media Monitoring
1. Social Review Rating – Captures your average star rating across all online reviews (1-5 stars).
2. Social Media Best Practice – Measures whether you receive regular feedback online, are averaging a minimum 4* rating and are responding to at least 25% of positive & 80% of negative reviews.
3. Social Media Brand Consistency – Are online business profiles created on all platforms, have they been claimed by your business and do they all have consistent information?
4. Individual Reviews – All reviews are hosted online on one portal, in an easy to view, understand, and interpret manner.
If you want top quality social media monitoring services then contact Customer Perceptions today!
