Recorded Mystery Shopping

mystery-shopping-ireland

Video and audio mystery shopping captures the reality of the customer experience using state of the art covert video and audio recording equipment. Evaluations are conducted by specially trained mystery shoppers who records the quality of services delivered.



Recording mystery shopping gives an accurate picture of your customer engagement and what is going on within your business. The customer visits and calls are recorded and easily accessed via a link in the report that is specifically designed to capture the information you need. The output of these results is an invaluable training tool to improve the service you deliver, and the opportunity to enhance your engagement with customers.

 





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