Customer Perceptions Ltd, a company registered in Ireland and having its registered office at The Business Centre, Blackthorn Business Park, Coe’s Road, Dundalk, Co. Louth is committed to protecting and respecting your privacy.
Customer Perceptions Ltd. complies with the Data Protection Act, 1988 and the Data Protection Amendment Act, 2003 (hereinafter referred to as the “DPA”) and any other locally applicable data protection legislation.
Customer Perceptions offers the following services to our clients in order to measure aspects of the customer journey, such as the overall journey, sales process and the staff/customer interaction.
Our services include:
Customer Satisfaction surveys (online, face to face or telephone interviews, some of which may be recorded with the consent of the interviewee).
How we protect your information?
Mystery shopping reports remain on the system, SASSIE, for the longevity of the client relationship.
Any personal data you submit will be retained for as long as you use the services and systems provided on the website. Data which you submit through any communication system that we may provide may be retained for a longer period of up to 12 months.
Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties.
All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.
Data security is of great importance and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site.
Specifically, Data may be used by us for the following reasons: Internal record keeping; Improvement of our products / services; Transmission by email of promotional materials that may be of interest to you; Contact for market research purposes which may be done using email, telephone, fax or mail; such information may be used to customise or update the website.
Video mystery shopping is available to our clients, via the system, SASSIE, directly as an upload, or via a secure ‘You Tube’ link on our business account. Only clients with the direct link will have access to the footage. Customer Perceptions is not responsible for links that are sent to other 3rd parties by the client or their employees.
Video mystery shops are deleted from our server after a 12 month period and are deactivated within a two month period from YouTube.
It is a requirement of all staff of Customer Perceptions Ltd to be aware of the basic requirements of Irish Data Protection legislation. In this regard, if you hold and process information about our clients, people, employees or suppliers, you are legally obliged to protect that information under the Data Protection Act. The Law states that you must:
a. only collect information that you need for a specific purpose;
b. keep it secure;
c. ensure it is relevant and up to date;
d. only hold as much as you need, and only for as long as you need it; and
e. allow the subject of the information to see it on request.
As always, if in doubt ask your manager.
Good information handling makes good business sense, and provides our business with several benefits. By exercising professional standards in the way we manage our client’s (or prospective client’s) information we can not only be fully compliant with the law but also enhance our business’ reputation, increase customer and employee confidence, and ensure that the information we keep is accurate and safe.
Any personal information provided to us by clients, or otherwise acquired by us in the course of our work, is treated as being strictly confidential and managed in accordance with the requirements of Data Protection legislation and the Company’s policies, Quality Standards, systems & procedures.
This includes acquiring names, address, telephone number and e-mail address and these will not be released, sold, or rented to any entities or individuals outside of our organisation other than if we are specifically required to do so by An Garda Síochána or a directive of the Irish or European Courts.