Mystery Shopper FAQ’s

Do I need any special qualifications to become a mystery shopper?

You do not need any special qualifications to become a mystery shopper. We do look for certain qualities to make sure our clients are getting the best possible feedback.

  • Reliable – We would need shoppers to be reliable as there are strict deadlines to adhere to.
  • Memory – Having a good memory is important for making sure the correct scenario is used after reading the guidelines but also for writing up the details of the visit in the report afterward.
  • Honest – It is important that the reports written up by the shoppers are accurate, truthful and honest.

How do I find jobs in my area?

You will input your location when setting up your profile so any shops we have in that area, will be emailed to you and you will be able to apply for them through a link in that email.

You will also be able to view open shops by logging onto your shopper log and viewing the ‘Jobs Board.’ You can categorise your search to find shops you are more suited to.

How do I apply for jobs?

If you receive an email informing you there are shops in your area, you can follow the link in this email to apply for the jobs.

Alternatively, you can apply for shops on the ‘Jobs Board.’

Once a shop is assigned to you, you will receive an email notification and it will be visible in your ‘Shopper Log.’

How do I get paid? Where do I input my bank details?

You will need to input your BIC and IBAN number into the ‘Extended Shopper Profile’ on your ‘Shopper Log.’

Once your bank details are inputted correctly, you will be paid when reports have been finalised for the client i.e the guidelines were followed correctly.

It won’t allow me to enter my bank details and it keeps showing up in red, what do I do?

Sometimes the system will tell you that you need to enter your IBAN in capital letters and will present a red error message leading you to believe the bank details have not been entered correctly.

When this happens, your account details are in fact saved onto the system.

Have I entered my bank details correctly?

When you enter your IBAN number, you may get a message appearing in red which will read ‘The IBAN must be in CAPITAL LETTERS and NO SPACES.’
This is not an error message and it does not mean your details aren’t saved properly.

When do I get paid?

Payment is received at the end of the following month a shop is completed. For example; if you complete a shop in June, you will receive payment at the end of July.

Do I get taxed for the jobs I do?

You carry out work on a self-employed basis and are responsible for your own tax affairs when undertaking mystery shopping.

When a shop is assigned to me, how do I access the report and the guidelines?

Once a shop is assigned to you, it will be visible when you log into your ‘Shopper Log.’ You will see the name of the shop, address, guidelines and the questionnaire.

You will not be able to view the report until you access the guidelines. Once you have accessed the guidelines, just refresh the page and it will then allow you to open the report.

The report can then be filled out by clicking ‘Online report.’

It is essential to read the guidelines carefully before conducting the assessment. If the correct scenario is not followed, we will not be able to use the report and we will not be able to pay you for the shop.

You can contact us by phone or email if you have any questions relating to the guidelines before doing the visit.

How do I submit my report?

Once you are happy with the report and wish to submit, there will be an option at the end of the report which will allow you to do this. If some information is missing, you will get an ‘OOPS’ notification in red which will take you to the relevant question.

Can I save the report for later if I do not have time to finish it?

If you do not wish to fill the entire report out at once, you can select the option at the end of it, which allows you to save it for later.

You will need to save your work every 30 minutes or else it will automatically time out.

How long do I have after the shop to get the report written up and submitted?

Good practice is to have all reports submitted within 24 hours of the job being completed.

A deadline for the report will be assigned to you when the shop is. Deadlines for some shops may be more flexible than others.

If you are not able to submit the report before the deadline given to you, it is essential that you let us know.

This depends for each shop you do. A due date for the report will be assigned to you when the shop is. Due dates for some shop may be more flexible than others.

If you are not able to submit the report before or on the due date given to you, it is essential that you let us know.

We can then investigate the urgency of that report and decide on whether we can extend the due date for you or remove it and get it assigned to another shopper.

How long do the reports usually take?

The length of the report depends for each assessment. The fee you are paid will reflect the length of your report.

The fee will usually be higher for reports that will take you more time.

Some reports may take as little as 10 – 15 minutes whereas others may require more in-depth information and could take up to 60 minutes or more.

How do I spell check my reports before submitting?

There is an option at the bottom of the report which allows you to spell check before submitting.

Make sure to change the spell check to English UK instead of American before using it.

What is a scenario and where do I find what scenario to use for each shop?

The scenario is set out by the client based on how they want their business to be assessed. The scenario can be found in the guidelines for each shop and it will outline what is required by you during the assessment.

Some scenarios are more specific than others e.g. you may be required to purchase a certain item in the store or enquire about a specific service / product whereas other assessments may involve a more general query.

What happens if I do the shop incorrectly?

It is very important that the scenario is followed correctly as we will not be able to use the report if it is not. This can result in non-payment.

What is a shopper grade and how do I achieve a high grade?

Shopper grading assists us in finding the most suitable shoppers for different assessments i.e. some shoppers may be able to turn reports around quicker and may provide more information than others, so we will choose these for the assessments with a quick turnaround time and reports that require more detail.

A shopper with a high grade, will have more of a chance at being assigned the more desirable shops. You can achieve a high grade by writing a good quality report i.e. in-depth information with few to no spelling mistakes and little room for improvement.

If you score a low grade, we will leave feedback in your shopper log with points on how you can improve to achieve a higher grade in future.

Please note we do take into consideration how long a shopper has been with us when reviewing grades and do allow all shoppers ample time to take feedback on board and improve.

How do I stop/resume receiving emails?

You can turn off email notifications by going to My Profile from your Shopper Log, then click the Change link in the Account Status row. Now click the ‘Do Not Email Shop Offers’ radio button. You can still apply for jobs through the Job Board, you just won’t receive email notifications of new jobs.

You can resume receiving email notifications by repeating the same steps, just unclicking the radio button.

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