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High Street Shopping IMG - City Centre Shopping Blog
High Street Shopping

Posted by    |   March 9th, 2015

4 Simple Ways To Encourage City Centre Shopping “The death of the high street” is an expression we’ve all heard – it’s much discussed on talk radio, in the print media, everywhere. It’s certainly true that in recent years (recent decades even) the central importance of the high street to […]

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Staff Training Tips
5 Secrets To Making Staff Training Stick

Posted by    |   March 2nd, 2015

Improving Your Business’s Performance Through People. We’ve been in the mystery shopping and consumer research business for 20 years. One of the fruits of this kind of work (apart from helping businesses large and small across Ireland and the UK to identify, tackle and resolve issues inhibiting their success) is […]

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Meat Retail - Meat counters
The Meat of The Issue:

Posted by    |   February 23rd, 2015

What Your Customers Want At The Meat Counter. Fresh meat is big business. According to the FDII, in 2008 the total gross agricultural output of Ireland was valued at €5.7 billion, of which cattle accounted for 26%, pigs for 5% and sheep for 3%. Overall, meat production accounts for a […]

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banking, self service banking, customers
Banking For Yourself:

Posted by    |   February 16th, 2015

Your Customers and Self-Service Banking. In recent years, as we all know, banks have been in the headlines more than they would have liked. One of the reasons they’ve been subject to so much public discontent (not necessarily the main one, obviously, but one that does exercise people) is the […]

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Valentines Customers
Loving Your Customers on Valentine’s Day

Posted by    |   February 9th, 2015

What Your Customers Want on Valentine’s. For the hospitality and retail industries, February 14th – Valentine’s Day – is one of the most important single days of the year. Your restaurant should be crowded, flowers and chocolates should be marching out of your shop. But how should you maximise the […]

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Coffee Shop, Coffee brands, customer perc blog post
Coffee Drinking in Coffee Shops

Posted by    |   February 2nd, 2015

Why Your Customers Do It, And What They Want More Of. The Background Coffee in Ireland is a drink growing in popularity year on year. The Irish Coffee Council is the voice for the coffee industry in Ireland in matters of growth, manufacture, distribution and consumption of coffee, and while […]

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Customer business
Your Customers’ Moments of Truth- Guiding Them Through

Posted by    |   January 26th, 2015

A customer’s “Moment of Truth” is the crucial moment at each step of their dealings with your organisation, so a customer might have several Moments of Truth before they enter your premises, make a purchase or decide to return again! Have some of your managers, staff or even a few […]

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Achieving Goals
Goals and Achieving Them! 4 Simple Steps to Improve Your Business Performance

Posted by    |   January 19th, 2015

What goals have you put in place for your business to achieve this year? In these competitive times, the everyday activity of your business can become all-consuming. As you know, simply supplying your product or service to your customers requires a huge effort of planning and activity. With that in […]

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handshake
Career Opportunity – We’re Hiring!

Posted by    |   January 15th, 2015

Client Account Supervisor Role The Company: Customer Perceptions Ltd. is a rapidly growing Consumer Research Company, based in Dundalk, Co. Louth since 1995. Our specialist services include: Mystery Shopping Programmes, Client Satisfaction Surveys, Web based Surveys and Training (primarily Customer Service programmes). We work with clients in the Financial, FMCG, Hospitality/Tourism, […]

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boomerang customers comeback kings
Making Your Customers Comeback Kings!

Posted by    |   January 12th, 2015

Most businesses spend a lot of time trying to attract new customers. Advertising, promotions, social media – you’re probably doing it all. It’s necessary, of course, and no organisation should neglect trying to attract new customers who might be interested in doing business with them. Here’s what they might be missing, […]

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