Posted by Donal Greene | March 9th, 2015
4 Simple Ways To Encourage City Centre Shopping “The death of the high street” is an expression we’ve all heard – it’s much discussed on talk radio, in the print media, everywhere. It’s certainly true that in recent years (recent decades even) the central importance of the high street to […]
Posted by Donal Greene | March 2nd, 2015
Improving Your Business’s Performance Through People. We’ve been in the mystery shopping and consumer research business for 20 years. One of the fruits of this kind of work (apart from helping businesses large and small across Ireland and the UK to identify, tackle and resolve issues inhibiting their success) is […]
Posted by Donal Greene | February 23rd, 2015
What Your Customers Want At The Meat Counter. Fresh meat is big business. According to the FDII, in 2008 the total gross agricultural output of Ireland was valued at €5.7 billion, of which cattle accounted for 26%, pigs for 5% and sheep for 3%. Overall, meat production accounts for a […]
Posted by Donal Greene | February 16th, 2015
Your Customers and Self-Service Banking. In recent years, as we all know, banks have been in the headlines more than they would have liked. One of the reasons they’ve been subject to so much public discontent (not necessarily the main one, obviously, but one that does exercise people) is the […]
Posted by Donal Greene | February 9th, 2015
What Your Customers Want on Valentine’s. For the hospitality and retail industries, February 14th – Valentine’s Day – is one of the most important single days of the year. Your restaurant should be crowded, flowers and chocolates should be marching out of your shop. But how should you maximise the […]
Posted by Donal Greene | February 2nd, 2015
Why Your Customers Do It, And What They Want More Of. The Background Coffee in Ireland is a drink growing in popularity year on year. The Irish Coffee Council is the voice for the coffee industry in Ireland in matters of growth, manufacture, distribution and consumption of coffee, and while […]
Posted by Donal Greene | January 26th, 2015
A customer’s “Moment of Truth” is the crucial moment at each step of their dealings with your organisation, so a customer might have several Moments of Truth before they enter your premises, make a purchase or decide to return again! Have some of your managers, staff or even a few […]
Posted by Donal Greene | January 19th, 2015
What goals have you put in place for your business to achieve this year? In these competitive times, the everyday activity of your business can become all-consuming. As you know, simply supplying your product or service to your customers requires a huge effort of planning and activity. With that in […]
Posted by Donal Greene | January 15th, 2015
Client Account Supervisor Role The Company: Customer Perceptions Ltd. is a rapidly growing Consumer Research Company, based in Dundalk, Co. Louth since 1995. Our specialist services include: Mystery Shopping Programmes, Client Satisfaction Surveys, Web based Surveys and Training (primarily Customer Service programmes). We work with clients in the Financial, FMCG, Hospitality/Tourism, […]
Posted by Donal Greene | January 12th, 2015
Most businesses spend a lot of time trying to attract new customers. Advertising, promotions, social media – you’re probably doing it all. It’s necessary, of course, and no organisation should neglect trying to attract new customers who might be interested in doing business with them. Here’s what they might be missing, […]
