Nikki Campbell

Catex Continues… Day 2

Posted by    |   February 28th, 2019

by Lynn Carr, Senior Account Manager, Customer Perceptions We were delighted to return to Catex on Wednesday February 27th for Day 2. After a very successful first day, we were looking forward to building more relationships in the hospitality industry and also, checking out the innovative and eye-catching stands put […]

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Catex 2019 – Day 1

Posted by    |   February 28th, 2019

Catex Exhibition is Ireland’s largest foodservice and hospitality show, which takes place every 2 years in the RDS, Dublin. With more than 10,000 participants attending the last event in 2017, we were expecting big things, and Day 1 did not disappoint! Catex 2019 kicked off at 10am on Tuesday 26th […]

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Fitzers 5k Run/ Walk

Posted by    |   February 28th, 2019

Fitzers 5k Run/Walk On Saturday 23rd February 2019 some members of the Customer Perceptions team took to the street of Dundalk to participate in the annual Fitzers 5k Run/ Walk in aid of Marie Goretti Children’s Respite and RehabCare Dundalk. Whilst the rain pounded down on the crowds, it didn’t […]

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Audits for your Business – Presto Audits

Posted by    |   February 20th, 2019

Presto Audits What are Presto Audits? Customer Perceptions bring a new technology to our Clients in the form of Presto Audits. Our Presto Audit system allows you or your colleagues to conduct any type of audit on your phone/tablet. We collate easy to interpret results instantly for you, in the […]

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Staff and Customer Experience

Posted by    |   March 1st, 2016

Business Growth and higher Profitability can be created through knowing what two groups of people think and feel about your business, (i) your customers and (ii) your staff.   At Customer Perceptions we have processed over 800,000 ‘Customer Feedback’/ Mystery Shopping Reports and our research and client engagement clearly show […]

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The Customer Journey

Posted by    |   July 7th, 2015

5 Opportunities To Improve Your Customers’ Experience. The customer journey is a map of the customer experience from your customer’s perspective.  In this blog we will break down the customer experience into five distinct areas or steps,  in order to best understand how customers are interacting with your business, and […]

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Customers and Mobile Phone Payment IMG
Mobile Payments Using A Mobile Phone

Posted by    |   June 30th, 2015

How Do Your Customers Feel About It? Mobile payments (paying for goods and services using your mobile phone) is a quickly-growing trend across the world (most quickly outside of the West, however), with many businesses rushing to adopt the new method of accepting payments. There are several good reasons for […]

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The Irish and Alcohol

Posted by    |   June 15th, 2015

How The Irish Purchase Alcohol Today. The purchase and sale of alcohol has been a subject of much debate in Ireland for a long time. Changes to licensing hours, staggering closing times – over the years there’s been significant debate about multiple aspects of how we regulate our drinking, to […]

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How Mystery Shopping Works

Posted by    |   May 25th, 2015

What Best Practice Mystery Shopping Looks Like. Every week we stick up another blog on this site, and we try always to make them relevant and useful to business. We have 20 years’ experience in mystery shopping and consumer consultancy, so we have the information to base it on. However, […]

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Supermarket Loyalty Card Customer Loyalty Blog
Customers and Loyalty

Posted by    |   May 18th, 2015

What’s So Great About Supermarket Loyalty Cards? I recently read a very interesting article on supermarket loyalty cards (here’s the article). It’s a very interesting read, so I recommend you give it a glance over at least, but here’s the salient point: supermarket loyalty cards don’t work for supermarkets, despite […]

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