Customer Perceptions specialise in improving the customer engagement strategy of our clients by providing them with customer insights through mystery shopping, customer satisfaction surveys and consultancy. We have been in business for the last 20 years and operate throughout Ireland and the UK. We use customers to measure the service they receive at each stage of their interaction with a business.
Insights from the customer’s perspective results in a greater understanding of your customers that you can use to deliver a better level of customer service, increase employee engagement and ultimately achieve greater consumer loyalty and higher sales.
Using our services will provide you with independent and unbiased feedback on what your existing and prospective customers think about the service they receive whilst dealing with you.
The goal of any work we undertake is to ultimately improve the customer experience.