About Us

Trusted by over 9,000 customers

 

mystery-shopper-ireland
Customer Perceptions specialise in improving the customer experience of our clients by providing them with customer insights through our range of services. We have been in business for over 22 years and operate throughout Ireland and the UK. We use real customers to measure the service they receive at each stage of their interaction with a business.

Insights from the customer’s perspective, results in a greater understanding of your customers that you can use to deliver a better level of customer service, increase employee engagement and ultimately achieve greater consumer loyalty and higher sales.

Using our services will provide you with independent and unbiased feedback on what your existing and prospective customers think about the service they receive whilst dealing with you. It will assist in identifying areas of strength and opportunities for improvement.

The goal of any work we undertake is to ultimately improve the customer experience.

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