Customer Satisfaction (C-SAT) surveys provide meaningful insight into your customer’s satisfaction, needs, expectations & loyalty. These carefully designed surveys can be conducted face-to-face, by telephone or online.
Online surveys can be emailed to our base of 8,000 Irish field researchers or your existing database.
Using a sample of the population, in-depth telephone interviews can be conducted by our trained field researchers.
Our field researchers can approach targeted respondents in a specific location to complete surveys face-to-face.
We have a strong track record with our current clients, spanning over decades.
We understand that your business requirements may vary. We pride ourselves in adapting to meet & reflect this.
Our field researchers are the essence of our successful programmes. We have a large team of experienced a& trained field researchers to conduct C-SAT surveys.
Results are presented in an insightful & easy to interpret manner.
Customer Satisfaction Surveys allow you to measure your customer’s satisfaction and gain a deeper understanding of whether or not you are meeting their expectations.
Using C-SAT Surveys, you can listen to your customers and get a clear insight into their opinions, feelings & attitudes towards your business, as well as pinpointing your strengths and weaknesses.
C-SAT Surveys can help to guide business strategy, create customer-oriented environments & enhance customer loyalty.
